Effective Date:
Welcome to DLT Customs! We specialize in custom apparel, personalized products, DTF transfers, sublimation prints, patches, and bulk orders. By placing an order with DLT Customs, you agree to the following Terms & Conditions.
All custom orders must be submitted with accurate details, including product type, sizes, colors, quantities, artwork, and personalization instructions. Customers are responsible for reviewing their order details before approving production.
Custom products are made according to the specifications provided and approved by the customer. Changes requested after production has started may result in additional charges or delays.
Payment terms will be provided at the time of ordering. Orders may require a deposit or full payment before production begins.
Production will not begin until the required payment has been received and all necessary artwork, details, and approvals have been completed.
Any remaining balance must be paid before the order is shipped, delivered, or picked up.
Customers are responsible for reviewing all proofs and mockups before approving them for production. This includes spelling, names, dates, colors, sizes, placement, and other design details.
DLT Customs is not responsible for errors in customer-approved artwork or order details. Minor variations in colors, print placement, and appearance may occur due to differences in screens, materials, and production methods.
Production times are estimates and may vary depending on order size, product availability, design complexity, and current workload.
Bulk orders and specialty products may require additional production time. Delays caused by suppliers, shipping carriers, equipment issues, weather, or other circumstances beyond our reasonable control may affect estimated completion dates.
Rush orders may be available for an additional fee and are subject to approval and scheduling availability.
Because custom products are made specifically for each customer, orders that have entered production generally cannot be canceled or refunded due to a change of mind.
Approved cancellations before production begins may be subject to deductions for costs already incurred, including design work, materials, processing, or other nonrecoverable expenses, as permitted by law.
Refunds, replacements, or other remedies for defective, damaged, or incorrectly produced items will be reviewed on a case-by-case basis under applicable law.
Nothing in this policy limits any consumer rights that cannot legally be waived.
Custom and personalized products are not eligible for returns or exchanges simply because a customer changes their mind, selects the wrong size, or no longer wants the item.
If an order arrives damaged, defective, or materially different from the approved order, the customer should contact DLT Customs within 5 calendar days of delivery with the order number, a description of the issue, and clear photographs when applicable.
Please do not discard or alter the affected items before the issue has been reviewed. This reporting period does not waive any rights or remedies available under applicable law.
Customers must have the necessary rights or permission to use any logos, images, photographs, trademarks, characters, or other artwork submitted for production.
DLT Customs reserves the right to decline orders involving artwork that may violate intellectual property rights or applicable laws.
Customers are responsible for obtaining any required permissions for artwork they provide. DLT Customs retains ownership of its original designs, branding, and proprietary materials unless otherwise agreed in writing.
Customers are responsible for following the appropriate application, pressing, care, and handling instructions provided for transfers, prints, and patches.
Application results may vary depending on equipment, garment materials, temperature, pressure, timing, and application technique. DLT Customs cannot guarantee results when products are applied incorrectly or used with incompatible materials.
Customers should test products when appropriate before applying them to an entire order or production run.
Bulk orders may require additional lead time, deposits, and specific written approval of quantities, pricing, and production details.
Customers should verify all sizes, quantities, colors, and design information before approving bulk production. Pricing and discounts are based on the agreed order specifications. Changes to quantities or specifications may affect the final price.
Shipping fees, estimated delivery times, and available delivery or pickup options will be communicated during the ordering process.
Customers are responsible for providing accurate shipping information. Additional charges may apply if an order must be reshipped due to an incorrect address supplied by the customer.
Once an order is transferred to the shipping carrier, transit times and carrier delays are outside DLT Customs' direct control. Any shipping-related issues will be handled in accordance with applicable law and the relevant carrier's procedures.
Customers are responsible for following any care instructions provided with their custom apparel or other products. Improper washing, drying, ironing, handling, or use may affect product appearance and durability.
DLT Customs is not responsible for damage caused by improper care or use.
To the extent permitted by law, DLT Customs is not responsible for indirect, incidental, or consequential losses arising from the use of its products or delays beyond its reasonable control.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.
Customer information will be used as reasonably necessary to process orders, communicate about purchases, arrange delivery, and provide customer service. Information will be handled in accordance with applicable privacy laws and any separate privacy policy published by DLT Customs.
DLT Customs reserves the right to update these Terms & Conditions as business practices or legal requirements change. The terms applicable to an order will be determined by the version properly communicated or agreed to when that order is placed, subject to applicable law.
For questions regarding these Terms & Conditions, orders, or customer service, please contact DLT Customs through the contact information listed on our official website or order documents.
By placing an order with DLT Customs, you acknowledge that you have read and agree to these Terms & Conditions.
Thank you for supporting DLT Customs!
